Terms of Use

Effective date: 7 July 2026 Last updated: 7 July 2026

1. About these Terms

These Terms of Use ("Terms") govern your access to and use of the websites shaami.africa and intelligence.shaami.africa, the Shaami Intelligence regulatory assessment tool, The Shaami Regulatory Spotlight newsletter, and any related content, features and services (together, the "Services").

The Services are operated by Market Access Africa Sàrl (société à responsabilité limitée), Chemin du Chamoliet 32A, 1226 Thônex, Canton of Geneva, Switzerland, registered in the Swiss Commercial Register under UID CHE-153.426.102 ("Market Access Africa", "MAA", "we", "us", "our"). "Shaami" is a brand of Market Access Africa.

By accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

If you use the Services on behalf of an organisation, you represent that you are authorised to accept these Terms on its behalf, and "you" refers to that organisation.

2. Definitions

• "Shaami Intelligence" — the AI-assisted regulatory pathway assessment tool at intelligence.shaami.africa.
• "Assessment" — any output (report, comparison, answer or chat response) generated by Shaami Intelligence.
• "Knowledge Bases" — the curated regulatory datasets underlying the Services.
• "Spotlight" — The Shaami Regulatory Spotlight newsletter.
• "Content" — all text, data, reports, graphics and materials made available through the Services.

3. The Services — what they are, and what they are not

Shaami provides regulatory intelligence to support market-access and regulatory-affairs planning for health products across African markets. You acknowledge and agree that:

(a) No professional advice. The Services, including every Assessment, are provided for general informational purposes only. They do not constitute regulatory, legal, medical, financial or other professional advice, and do not create a consultant–client, advisory, fiduciary or any other professional relationship between you and MAA. A professional engagement with MAA arises only under a separate signed agreement.

(b) No reliance without verification. Regulatory requirements, fees, timelines and pathways change frequently and vary by product, applicant and circumstances. You must independently verify any information from the Services with the relevant National Regulatory Authority (NRA) or a qualified adviser before making any regulatory, filing, commercial or other decision. You are solely responsible for decisions you take and their consequences.

(c) AI-generated output. Assessments are generated by an artificial-intelligence system operating on our Knowledge Bases and third-party data. AI output may be incomplete, out of date, or incorrect, may omit material requirements, and may occasionally produce plausible but inaccurate statements. Published regulatory timelines are targets, not guarantees of actual processing time. Treat every Assessment as a starting point for verification, not a final answer.

(d) Coverage limits. The Knowledge Bases cover selected markets in varying depth and are updated periodically; some data points are marked as gaps or as unverified field intelligence. Absence of information is not confirmation that a requirement does not exist.

4. Eligibility, sign-in and account security

Parts of the Services (including Shaami Intelligence) require you to provide a valid email address and to verify it with a one-time code. You agree to provide accurate, current information, to keep any access credentials confidential, and not to share access or use another person's identity. We may refuse, suspend or terminate access at our discretion, including where we reasonably suspect misuse. The Services are intended for regulatory, business and professional use and are not directed to children under 16.

5. Acceptable use

You agree not to, and not to permit any third party to:

• copy, scrape, harvest, bulk-download, mirror or systematically extract the Knowledge Bases, Content or Assessments (whether manually or by any bot, crawler or automated means);
• resell, sublicense, redistribute, publish or commercially exploit the Content or Assessments except as expressly permitted in Section 6;
• circumvent, disable or interfere with the sign-in gate, usage limits, rate limiting, security features or any technical restrictions;
• reverse engineer, decompile or attempt to derive the Knowledge Bases, prompts or source code, except to the extent this restriction is prohibited by applicable law;
• use the Services to develop or train a competing product, model or dataset;
• upload or submit unlawful, infringing, defamatory or malicious content, or content you have no right to share;
• submit others' personal data, or confidential or export-controlled information, into the tool without a lawful basis and appropriate safeguards (see Section 9); or
• use the Services in any way that is unlawful, infringes others' rights, or could damage, disable or impair the Services.

We may investigate and take appropriate action, including removing content, limiting or terminating access, and cooperating with authorities.

6. Intellectual property and licence

(a) Our rights. The Services, the Knowledge Bases, the Assessments' structure and templates, the Spotlight, the Shaami and Market Access Africa names and logos, and all related software and Content are owned by MAA or its licensors and are protected by intellectual-property laws. Except as expressly stated, no rights are granted to you.

(b) Your licence. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access the Services and to use Assessments you generate for your own internal business and professional purposes. You may share an individual Assessment internally within your organisation and with your professional advisers, provided you do not remove any notices and do not present it as regulatory advice or as MAA's guarantee of any outcome.

(c) Third-party data. Certain regulatory-pathway data is derived from third-party sources, including the FRPath index curated by the Erudee Foundation, and from official NRA publications. Such data remains the property of its respective owners and is used for reference; you must observe any applicable third-party terms and verify against the original source.

(d) Feedback. If you send us suggestions or feedback, you grant us a perpetual, royalty-free right to use them without obligation to you.

7. Pilot status, availability and changes

Shaami Intelligence is currently offered free of charge during a pilot phase. We may, at any time and without liability, modify, limit, suspend, introduce charges for, or discontinue any part of the Services, change usage limits, or update the Knowledge Bases. We do not guarantee that the Services will be uninterrupted, error-free, secure or available at any particular time.

8. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Services and all Content and Assessments are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, or that regulatory information is current or correct. Some jurisdictions do not allow the exclusion of certain warranties; in that case the exclusions apply to the fullest extent permitted.

9. Data protection

Our collection and processing of personal data is described in the Privacy Policy. Please do not enter more personal data than necessary into Shaami Intelligence (for example, patient data, or third parties' personal data) — product profiles and questions are processed by our AI provider to generate Assessments, as described in the Privacy Policy.

10. Limitation of liability

To the maximum extent permitted by law:

(a) MAA and its officers, employees, partners and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or for filing delays, rejected or delayed applications, regulatory penalties, or decisions taken in reliance on any Assessment or Content, whether based in contract, tort, statute or otherwise, even if advised of the possibility.

(b) MAA's total aggregate liability arising out of or relating to the Services shall not exceed the greater of (i) the total fees you paid to us for the Services in the twelve (12) months before the event giving rise to the claim (which, during the free pilot, is CHF 0), or (ii) CHF 100.

(c) Swiss mandatory law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Swiss law, including liability for unlawful intent or gross negligence (Art. 100 of the Swiss Code of Obligations), for death or personal injury caused by our negligence, or under mandatory consumer-protection or product-liability law. Where you use the Services as a consumer, statutory rights that cannot be waived remain unaffected.

11. Indemnity

You agree to indemnify and hold harmless MAA against any claims, liabilities, damages and reasonable costs (including legal fees) arising from your breach of these Terms, your misuse of the Services, your violation of any law or third-party right, or content or data you submit.

12. Third-party sites and links

The Services may link to third-party websites and resources (for example, NRA websites or marketaccess.africa). We do not control and are not responsible for third-party content, and links do not imply endorsement.

13. Term and termination

These Terms apply while you use the Services. We may suspend or terminate your access at any time, with or without notice, including for breach. Sections that by their nature should survive termination (including Sections 3, 5–6, 8–11, 14–16) survive.

14. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date shows the latest version, and material changes will be indicated on this page. Your continued use of the Services after changes take effect constitutes acceptance.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them or the Services are governed by the substantive laws of Switzerland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The courts of the Canton of Geneva, Switzerland have exclusive jurisdiction, subject to any mandatory jurisdiction available to you as a consumer under the law of your place of residence.

16. General

If any provision is held invalid, the remainder stays in force and the invalid provision is replaced by a valid one closest to its intent. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. These Terms, together with the Privacy Policy, are the entire agreement between you and MAA regarding the Services.

17. Contact

Questions about these Terms: regulatory@marketaccess.africa, Market Access Africa Sàrl, Chemin du Chamoliet 32A, 1226 Thônex, Canton of Geneva, Switzerland.